TurkNet offers a digital customer experience for every transaction, from the application process to the cancellation process, from customer support to tariff transactions.
TurkNet, one of Turkey’s leading internet service providers, offers its customers all transactions such as application and cancellation, tariffs and invoices digitally.
Easy and digital application process
TurkNet provides its users with the opportunity to apply easily and effortlessly from where they live. At this point , you can make your online application digitally in 3 steps and follow the transactions from the Online Transaction Center . In this way, the subscription process can be followed instantly via the Online Transaction Center or the TurkNet Mobile Application . In other words, you can apply from your smartphone or computer from wherever you are.
So how are all these steps carried out?
Preparing post-application documents: Make your first application on the website or on 0850 288 80 81 .
Line allocation and switching from different operators: Line allocation according to the infrastructure and tariff to be used, and transition processes from different internet service providers.
Internet setup: TurkNet contacts you after the first two stages are completed and requests an appointment for internet setup (modem and necessary connections).
TurkNet’s easy and digital application process “ How Can I Become a TurkNet Member in 3 Steps? ” You can learn by browsing our article, you can make your internet application.
Cancellation of subscription without paying a withdrawal fee
In addition to the promise of affordable prices and high speed, TurkNet has advantages such as a 30-day money-back guarantee and no obligation to commit . Users who want to terminate their subscription can complete their transactions without paying a cancellation fee.
Today, many operators still process subscription cancellation through local branches. In other words, for subscription cancellation, you need to go to the branch of your internet service provider that deals with your region and complete the subscription cancellation process.
TurkNet’s Özgür İletişim subscribers, on the other hand, can terminate their subscriptions whenever and wherever they want without encountering any withdrawal fees or surprises. Only the cost of the internet you have used is reflected to you.
Also, if you leave the first month, you will be refunded all fees, including the Setup Service fee. The cost of the installation service to be provided is 75 TL (25 TL per month for three months) for subscriptions made by credit or debit card, and 108 TL (36 TL per month for three months) for other subscriptions. If you leave in the first month, the fee for this service will be refunded to you if you have paid your bill. If you have not paid, you do not need to pay. However, if you cancel the service you receive from TurkNet up to the first 30 days, the Setup Service fee will continue to be charged to your bill as 36 TL per month for two months.
In addition, if you have purchased a modem from TurkNet and the installments continue, your monthly installment amount will be reflected on your credit card statement until the end of the installment period.
Pay bills from wherever you are
You can pay your bills with your credit card with your subscriber number, on the TurkNet Fast Transaction Line numbered 0850 288 80 80 , or from the Online Transaction Center with your user name and password , or here , whenever you want. If you wish, you can also place an automatic payment order.
You can also make payments at contracted payment points that you can easily access from this link .
You can reach your subscriber number from the “SUBSCRIBER NO” field in the upper right corner of your invoice.
The support process at TurkNet is also digital.
TurkNet is very digital in the technical support part as well as in the application and cancellation process. You can reach the company through Online Transactions , Facebook and Twitter. You can also leave your registration to be contacted via the TurkNet Fast Transaction Line at 0850 288 80 80 .
TurkNet, with its Net Expert teams, allocates a special team to each user and responds to the support records created through Online Transactions in the fastest way. As these teams know the infrastructures of the users’ regions better, they can produce many different solutions to the demands. Users just need to open a support ticket to reach their teams.
Normally, in cases such as interruptions and malfunctions, the time to resolve the problem is a maximum of three business days. However, sometimes there are issues related to infrastructure that cannot be directly intervened. The company is in contact with the necessary institutions and organizations for the necessary infrastructure intervention in such cases and works to solve your problem as soon as possible.
Your request will be processed quickly and you will be returned by its own Net Expert teams. Also, if a physical intervention is required, the technical team visits the address when you are available and completes the necessary procedures.
Transactions that do not require a physical intervention are carried out digitally as always.
TurkNet demonstrates that it provides a response to your breakdown requests within 24 hours with the rates it shares. In addition, your support requests are usually answered within 24 hours.
If you are not a TurkNet customer yet and you want to apply, you can learn the speed and technology supported by your infrastructure by making an infrastructure inquiry.
How to query the infrastructure before TurkNet application?
TurkNet , one of the leading internet service providers in Turkey , has an infrastructure query system that indicates which technology your infrastructure supports and what speed it supports before the internet application . Thanks to this system, you can see whether the infrastructure in your address is xDSL or Fiber and the maximum speed it supports.
TurkNet’s infrastructure inquiry system works in two ways; Inquiry with address and inquiry with fixed phone number. For Infrastructure query, How to Make TurkNet Infrastructure Query? You can take a look at our article.