TurkNet offers an effortless process for switching from different internet service providers.
TurkNet, one of Turkey’s successful internet service providers, offers ease of transition to TurkNet for users who want to switch from other operators without canceling their existing subscriptions.
Customers take the first step to transition to TurkNet by following the application steps on the website or using the application method over the phone. Then, TurkNet offers an effortless transition process by managing the entire transition process for customers. In this way, you can switch without the risk of losing the current port allocated to you and your internet is almost never interrupted.
In addition, 120 TL of the withdrawal fees from the current internet service provider operators of the users who switch to TurkNet is paid by TurkNet.
How can I switch to TurkNet from another operator?
You don’t need to get up at all. You can switch to TurkNet without canceling your current internet subscription. First you make your application, then it is enough to sign the operator change documents that come to your door by courier. TurkNet sends your change request to your operator after receiving your voice confirmation, and your transition is completed by responding to this request within 48 hours.
The transition process from different operators, as we explained earlier, “How Can I Become a TurkNet Member in 3 Steps?” It proceeds similarly to the one in our guide. Before proceeding with the subscription application process, you can take a look at the tariffs you can pass and the amount of speed you can use by making an infrastructure inquiry. If you are getting service over Kablonet, Superonline or Vodafone fiber infrastructure, operator changes cannot be made.
Advantages of Switching to TurkNet without Canceling Your Service
If you switch to TurkNet without canceling your current internet subscription, you will gain many advantages. First of all, your subscription process takes much less time than a new subscription. Since you already have a port that you are using, you will not lose it either.
Plus, you don’t pay the setup service fee that is in zero subscriptions. You do not need such a service, as a new installation will not be performed.
How to query the infrastructure before TurkNet application?
TurkNet , one of the leading internet service providers in Turkey , has an infrastructure query system that indicates which technology and speed your infrastructure supports before the internet application . Thanks to this system, you can see whether the infrastructure in your address is DSL or Fiber and the maximum speed it supports.
TurkNet’s infrastructure inquiry system works in two ways; Inquiry with address and inquiry with fixed phone number. Infrastructure query operations with both methods are as follows;
Infrastructure Query with TurkNet Address
TurkNet’s infrastructure inquiry system can be made via both an address and a fixed phone number, as we mentioned above. However, most customers today no longer use a fixed phone line. The most common option, the infrastructure query by address, is as follows;
After entering the infrastructure inquiry system , click on the Inquiry with Address Information option from the Inquiry by Address Information and Inquiry by Phone Number options. From here, fill in the information about the city, district, neighborhood, avenue, street, building and flat numbers and click on the Inquiry Infrastructure button.
When the query process is finished, you will see a screen like this;
A VDSL infrastructure service that supports up to 63 Mbps was found at the sample address we questioned . This speed shows the maximum speed you can get from all service providers in fixed infrastructure. Whether you are on DSL or Fiber infrastructure, TurkNet offers internet service at a single price of 99.90 TL. In addition, let us state that in addition to your infrastructure quality, your building, apartment installation and modem are also important when using the offered speed at home.
TurkNet’s infrastructure inquiry service offers us the Özgür İletişim 75 package for our 63 Mbps internet installation. This part will vary according to the estimated speed and infrastructure type that will appear at the address you inquire. Just below, you can see the services that remind TurkNet that it does not set quotas and commitments, and also offers a 100% refund option within 30 days. In addition, in the VDSL tariff offered to us, we see that a withdrawal fee of 120 TL is covered in case we switch from other internet service provider operators.
Infrastructure Query with Fixed Phone Number
For this process, after entering the infrastructure query system again, click on the Inquiry by Phone No option from the Inquiry by Address Information and Inquire by Phone Number options.
From here , you can learn your infrastructure query result by entering the home/work phone number registered to your address in the Enter landline number field .
Now that we know the speed our infrastructure supports, we can move on to the three-step application process. The information that will be requested from you during this application process is as follows;
First of all, you need to have your identity information and the full address information of the place you will receive service ready. It will also ask you for your service number for your current subscription. In some operators, this service number may also be called “circuit number” or “xDSL number”.
Your service number is a 10-digit number starting with 17, 18 or 88. You can access your service number from the service number section on the right side of your contract or invoice, and from the “landline inquiry” section by logging into turkiye.gov.tr (e-government). In addition, this information from the operator you receive the service “I want to learn my service (xDSL) number.” you can request.
First stage: Preparing post-application documents
TurkNet provides your internet connection in an average of 5 days. Make your first application on the subscription application page on the website or by calling 0850 288 80 81 . The only thing you have to do as a customer is to photograph both sides of your identity document and upload it to the Online Transaction Center or TurkNet Mobile Application .
Second stage: Transition of your line to TurkNet
After completing the first stage, TurkNet switches to the transactions with your current internet service provider. Here, you can switch to TurkNet without having to take any action, such as canceling your subscription. In addition, the port allocated to you in your current operator is also preserved and allocated to your use with TurkNet.
TurkNet sends your service provider change request to your old service provider as a work order by coming to your door without any hassle and with the documents it will receive from you. After TurkNet submits the request, your service provider approves the transition. With this process, your service is transferred and you do not pay any bills until you start using it.
Third and final stage: Activating your internet
You can’t start paying bills before your internet is active. After your transition process is completed, TurkNet notifies you of your new modem password via sms. At this point, since you need to reinstall your modem, they support you both with online content and over the phone. After your internet is active without any problems, your entrance to the TurkNet world is registered. Now, if you don’t like it in the first month, you can start using your internet service with a 100% money-back guarantee.
How to apply for subscription via Turk.net website?
As we mentioned in the first stage, you can apply through two channels: the website and the 0850 288 80 81 phone line. Users who want to apply online can perform their transactions through this page .
The online application process in 4 steps is as follows;
1- Your Contact Information
TurkNet requests your contact information in the first step of the online application form to prepare the service interview. Accordingly, your Name/Surname, e-mail address and phone number are requested. In addition, at this stage, you approve the personal data disclosure form and the processing of your data.
2- Your Address Information
In the second stage of the online application form, you need to enter the information of your current internet operator, if any.
It will be sufficient to select the Internet Available option and enter the service number (XDSL number) of the current internet service provider. In addition, if you switch from a different service provider, up to 120 TL, and up to 480 TL if you switch to TurkNet GigaFiber service, will be covered by TurkNet. You can now move on to the next step.
After filling in the address and information of your current internet provider, you can see the maximum speed tariff supported by your infrastructure.
In the third stage window, you are asked to make your preferences as we mentioned above. In the Internet Speed Selection section, you can see the tariff containing the maximum speed supported by your infrastructure. You can choose your additional preferences from the Additional Service Selection section. For example, if you do not have a modem, you can buy a modem that supports both ADSL/VDSL and fiber speeds, offers high wifi performance, and is a price-performance product with advantageous payment methods.
In addition to these, you can choose fixed IP (static ip) service and secure internet profile. After these steps are completed, it’s time for your billing preferences. You can request your invoice as a green friend by e-mail to your e-mail address.
4- Identity and Payment Information
The fourth and final stage of the online application process involves authentication. At this stage, your identity document information and payment method information for the invoice are requested. However, if you choose the modem option in your preferences, this fee is charged to your card and no other payment is taken at that stage.
Congratulations! Now you are TurkNet and you are ready to discover a completely different internet experience.
How is the withdrawal fee in the old operator covered?
TurkNet covers the cancellation fee of your current operator, up to 120 TL. This amount is provided as a discount to your bill for 6 months.
In order to get the contract cancellation fee back as a discount on your TurkNet bill, simply fax the contract cancellation invoice issued to you by your current operator to 0 212 216 55 60 or send it via TurkNet Online Transactions or Mobile Application. After making the necessary checks, your discount will be reflected on your invoice.